Author:Bruce Patton,Douglas Stone,Sheila Heen,Roger Fisher
The 10th anniversary edition of the classic guide to handling life's toughest conversations
What is a difficult conversation?
Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?
Based on fifteen years of research and consultations with thousands of people, Difficult Conversations pinpoints what works. It teaches us to work through them by understanding that we're not engaging in one dialogue but three:
- The "what happened" conversation (what do we believe was said and done)
- The "feelings" conversation (the emotional impact on everyone involved)
- The "identity" conversation (what does this mean for everyone's opinion of themselves)
Use this ground-breaking, step-by-step book to turn your difficult conversations into positive, problem-solving experiences.
Whether you are suffering troubled waters or sailing through from day to day, a new book by Andrew St George that draws valuable lessons in leadership from the Royal Navy can put you on the right course to successful and contented living … the first top-to-toe look at how the Senior Service does things.
—— Sunday ExpressManagement expert Andrew St George was given unprecedented access to the Royal Navy at all levels in order to get to the very heart of how leadership works in the organization. The result is a book offering plenty of information on techniques honed over the centuries… there are definitely some valuable lessons to be learnt here. 7/10
—— BA Business LifeA huge variety of case studies, interviews with psychologists, sports coaches and other trainers, and a dash of timeless input from some of the world's more ancient, but well proven, thinkers.
—— Personnel Today
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