Author:Nev Wilshire
Nev’s unorthodox management style, which involves compulsory sing-a-longs, matchmaking attempts, arm wrestling bouts and the use of very direct language delivered at high volume, often puts him at odds with HR. But, as CEO and founder of Save Britain Money, which turns over £60m a year, and which recently came second in a competition to find the best company to work for in the UK, Nev’s skills are undisputed.
And now, in Happy People Sell, Nev will, for the first time, share the secrets of his success. With chapters including SWSWSWN (Some Will, Some Won’t, So What? Next!), Dial with a Smile, Proper Planning Prevents Piss-Poor Performance, I Favour Those with a Glide in their Slide and The Heart of the Matter is a Matter of the Heart, Nev offers his own, no-nonsense vision of empire building and corporate administration.
Case studies featuring popular call centre staff, including tea-lady Hayley who excelled in Episode 3 at organising a piss-up in a brewery, will appear throughout – though HR have added their own notes when Nev wasn't looking.
As Nev would say, 'GET IN HERE, NOW!'
An honest and compassionate exploration of the many traps that leave us feeling like we've failed, How to Keep House While Drowning is filled with hard-won advice that will change the way you view your space, your habits, and (most importantly) yourself.
—— Liz Fosslien & Mollie West Duffy, authors of No Hard Feelings and Big FeelingsA kind and understanding book to help us all feel a little better about ourselves and how we live. KC Davis's thoughtful approach to self-care for everybody comes at a time when the importance of "fair rest" feels more pressing than ever.
—— Helen Russell, bestselling author of The Year of Living DanishlyLiterally the greatest endeavor of human creativity in the history of mankind.
—— Chris TraegerA must-read
—— Daily TelegraphA fascinating insight into one of the world's greatest comic double acts
—— HeatMagnificent … makes for colourful reading. The Toxteth riots, the rise of Thatcherism and the scourge of Aids… are all here, described with real fury and grief.
—— Sunday TelegraphThe Birkenhead wit tells not only of his life but that of his creation, Lily Savage... O'Grady has such an eye for a story and for dialogue that even those who aren't interested in the finer details of geisha wigs can't fail to be engaged
—— Independent on SundayFunny, forthright and sharp as a knife ... O’Grady writes just as he speaks, with comedic barbs coursing through the pages
—— Daily MirrorMeik Wiking reveals how you can turn your home into a snug sanctuary, no matter your space or budget
—— Your Home