Author:Nir Eyal
'A must-read for everyone who cares about driving customer engagement' Eric Ries, author of The Lean Startup
'The most high bandwidth, high octane, and valuable presentation I have ever seen on this subject' Rory Sutherland, vice chairman, Ogilvy & Mather
Nir Eyal reveals how successful companies create products people can't put down - and how you can too
Why do some products capture our attention while others flop? What makes us engage with certain things out of sheer habit? Is there an underlying pattern to how technologies hook us?
Nir Eyal answers these questions (and many more) with the Hook Model - a four-step process that, when embedded into products, subtly encourages customer behaviour. Through consecutive "hook cycles," these products bring people back again and again without depending on costly advertising or aggressive messaging.
Hooked is based on Eyal's years of research, consulting, and practical experience. He wrote the book he wished had been available to him as a start-up founder - not abstract theory, but a how-to guide for building better products. Hooked is written for product managers, designers, marketers, start-up founders, and anyone who seeks to understand how products influence our behaviour.
Eyal provides readers with practical insights to create user habits that stick; actionable steps for building products people love; and riveting examples from the iPhone to Twitter, Pinterest and the Bible App.
A must-read for everyone who cares about driving customer engagement
—— Eric Ries, author of The Lean StartupThe most high bandwidth, high octane, and valuable presentation I have ever seen on this subject
—— Rory Sutherland, Vice Chairman, Ogilvy & MatherThe book everyone in Silicon Valley is talking about
—— Boris Veldhuijzen van Zanten, founder of The Next WebHooked gives you the blueprint for the next generation of products. Read Hooked or the company that replaces you will
—— Matt Mullenweg, Founder of WordpressYou'll read this. Then you'll hope your competition isn't reading this. It's that good.
—— Stephen P. Anderson, Author of 'Seductive Interaction Design'Nir's work is an essential crib sheet for any startup looking to understand user psychology.
—— Dave McClure, Founder 500 StartupsWhen it comes to driving engagement and building habits, Hooked is an excellent guide into the mind of the user.
—— Andrew Chen, Technology Writer and InvestorI've learned a great deal from Nir, and you will too. He'll help you design habits to benefit your users, and your company.
—— Dr Stephen Wendel, author of 'Designing for Behaviour Change'If you're serious about designing seductive products that sell, Hooked is the only psychological toolkit you'll need
—— Nathalie Nahai, Web Psychologist and best-selling author of Webs Of Influence: The Psychology Of Online Persuasion (Pearson)Draws on behavioural economics and neuroscience to examine why some products, games and television shows become habits, while others sink. This is useful knowledge for entrepreneurs, marketers and designers ... crucial to generating followers, viewers, consumers and revenues. It is also of wider significance
—— Financial Times Business EducationGives an overview of one of the most interesting battles in modern business: the intense competition to create new digital products that monopolise people's attention
—— Schumpeter , The EconomistPrinciples derived from behavioral science play an increasing role in software design ... Among the most influential is Nir Eyal, an entrepreneur turned user-experience guru who has become Silicon Valley's most visible advocate of habit-forming technology
—— MIT Technology ReviewA must read for anyone looking to start a company or develop a product. It provides four actionable steps to attract users and to ensure that they continue to come back.
—— Firas Kittaneh , EntrepreneurA compelling book from start to finish. Cohen-Hatton uses her own experiences as a firefighter to expose the psychology behind her decisions and emotions. A great read and accessible to all.
—— Phil Butler, University of CardiffA compelling and exciting read. A great insight into decision-making on the front line of firefighting . . . Immersive stories, tension and fantastic lessons to take away. I loved it!
—— Flt Lt (Rtd) Mandy Hickson, former RAF Tornado pilotOne of the UK's most senior firefighters share heart-in-the-mouth stories from her 18 years in the emergency services, taking us to the very heat of battle; from scenes of devastation and crisis, to the quieter moments when these unassuming heroes question both themselves and the decisions they are forced to make. As we all as being extraordinarily courageous, Cohen-Hatton has an impressive professional track record: her award winning research into decision-making in the emergency services has transformed policy at a global level.
—— The BooksellerA fascinating read
—— Dan Walker , BBC BreakfastThis book is incredible!
—— Louise Minchin , BBC BreakfastWOW! I just could not put it down! . . . It will enlighten people about the human aspects of firefighting, the challenges of decision-making under pressure and the way in which university research has helped to understand and improve the way leaders approach critical decisions. It’s certainly made me think about how I can use the principles discussed to help people in a variety of leadership positions.
—— Karen Holford, Deputy Vice-Chancellor of Cardiff UniversityThis book will change the way you think. Forever.
—— CosmpolitanAs well as being a fire-fighter, she’s a fire-thinker, and that’s what makes this book stand out.
—— Daily MailAn inspiring, vivid account of the dangerous world of firefighting
—— Jane Shilling , Daily MailMesmerising…at times, bitingly funny… [The Shapeless Unease is] an engrossing portrait of the fragility of identity and coherency in the grip of insomnia. I hadn’t read Harvey before this, but her facility with language here captivated me and I’ll be seeking out her novels next.
—— Valerie O’Riordan , BookmunchUrgent and full of arresting images and insights.
—— Stephanie Cross , Lady[The Shapeless Unease] is littered with sharp insights expressed in exquisitely lucid prose but is as amorphous as its title suggests.
—— Keiron Pim , SpectatorIt’s a claustrophobic, enlightening, moving, existential treatise on sleep, insomnia and death. And it’s funny, too.
—— Sadie Jones , GuardianI wish I had saved The Shapeless Unease to read in isolation but Samantha Harvey’s book about insomnia, time, death and so many unknowable things is a blessing to have in lonely times. It is a profound and stunning book but funny, too.
—— Fatima Bhutto , Evening StandardA beautiful, jagged little book about insomnia and so many unknowable things: life and death, Buddhism, and how language alters our thinking. But I was most struck by its form and structure.
—— Fatima Bhutto , New Statesman[Samantha Harvey's] cerebral, startlingly clear account of somehow pulling through [from insomnia] carries an electric charge and meditates on not only the mystery of sleep but also writing, swimming and dreams.
—— Net-a-Porter[The Shapeless Unease] is beautifully crafted and its achievement makes itself more apparent on a second reading.
—— Richard Gwyn , Wales Art ReviewA masterpiece, so good I can hardly breathe. I'm completely floored by it.
—— Helen MacdonaldThis book seems appropriately messy-haired and wild-eyed... Anyone who has lain awake the night before a big test will recognize such manic flourishes. Harvey captures the 4 a.m. bloom of magical thinking; stories proliferate within stories... To read Harvey is to grow spoiled on gorgeous phrases.
—— Katy Waldman , New Yorker