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Hug Your Customers
Hug Your Customers
Oct 9, 2024 4:22 AM

Author:Jack Mitchell

Hug Your Customers

Like the international bestseller Who Moved My Cheese?, Hug Your Customers is powerful through its simplicity. Jack Mitchell is CEO of Mitchells - a clothes store and one of the most successful small businesses in America. This family-run business has built extremely healthy profit margins in a tough retail market through a most refreshing approach to sales - hug your customers! In other words: if there is one key to a successful business then it is happy customers and companies who go the extra mile enjoy the extra profits.

From small independent businesses to established conglomerates, Hug Your Customers is an invaluable and fun tool for ensuring repeat business and outstanding results.

Reviews

Revelatory... Ramirez shows again and again that dark age Europe was a far more various place than we like to believe

—— Kathryn Hughes, The Guardian

One of Femina's greatest strengths is that it is not just a collection of medieval heroines, although there are inspirational stories aplenty in its pages, but also a readable and wide-ranging account of the Middle Ages - with the women put back in - that forces us to look at familiar stories in new ways

—— The Sunday Times

It's about time these stories had a wider audience. They've been waiting long enough.

—— Spectator

Passionate, provocative and brilliant, this book is a firecracker somehow captured between two covers

—— Lucy Worsley, bestselling author of Agatha Christie: A Very Elusive Woman

Beautifully written, wonderfully free-ranging and gloriously original, Femina makes us look into the mists of history in new, exciting and provocative ways. A joyous read

—— Peter Frankopan, bestselling author of The Silk Roads

Absolutely brilliant and highly recommended

—— Caitlin Moran, bestselling author of How To Be a Woman

Janina Ramirez is a born storyteller, and in Femina she is at the peak of her powers. This is bravura narrative history underpinned by passionate advocacy for the women whom medieval history has too often ignored or overlooked. Femina is essential reading for anyone who is interested in the Middle Ages and its place in the modern mind

—— Dan Jones, bestselling author of The Plantagenets and Powers and Thrones

The women of the Middle Ages, so often silent and inconspicuous in our histories, find voice, agency and justice in this brilliant book

—— Alice Roberts, bestselling author of Ancestors:A prehistory of Britain in seven burials

Femina is an important addition to our understanding of a period still - mistakenly - thought to have excluded women from positions of power and significance. Femina skillfully brings out from the shadows the lives of women who ruled, fought, traded, created, and inspired

—— Cat Jarman, bestselling author of River Kings: A New History of Vikings from Scandinavia to the Silk Roads

Spellbinding, passionate, gripping and magnificently fresh in tone, boldly wide in range, elegantly written, deeply researched, Femina is a ground-breaking history of the Middle Ages. It brings the world to life with women at its very heart, centre stage where they belong. What a delight.

—— Simon Sebag Montefiore, author of Jerusalem: The Biography

This is a passionate, energetic, hugely enjoyable and brilliantly observed book. Both a plea for a new way of thinking about history and a commitment to putting women's lives back at the heart of things, I read it in one sitting. Magnificent.

—— Kate Mosse, bestselling author of Labyrinth

Janina Ramirez is a passionate voice for women in history. With this bold and masterful book, she salvages women's stories from the dark corners into which they have been pushed, and brilliantly restores them to the centre of the historical narrative where they have always belonged

—— Hallie Rubenhold, bestselling author of The Five: The Untold Lives of the Women Killed by Jack the Ripper

A compelling and breathtaking account of the women whose stories have been lost, ignored, or silenced in history. As important as it is remarkable

—— Susie Dent, bestselling author of Word Perfect

Challenging, inclusive and riveting, Janina Ramirez's book is breaking new grounds. This is a history as you've never read before. A unique page turner

—— Olivette Otele, author of African Europeans: An Untold History

Inventive, informative, surprising - this book is a revelation! Seeing so many remarkable women creating so much powerful history rewrites our entire sense of the medieval past

—— Waldemar Januszczak, Chief Art Critic, Sunday Times

As both writer and broadcaster, Dr Janina Ramirez radiates tremendous passion for her subject. To spend time in her company is to soon find yourself intoxicated by the vast drama of human history, with all its far-off wonders, frustrating mysteries, and tantalising echoes that still resonate in our modern world

—— Greg Jenner, author of Ask a Historian and Dead Famous: An Unexpected History of Celebrity

Gripping, incisive, brilliant, Janina Ramirez opens a door into hidden worlds, the secrets of women's lives. She is a detective and guide on this, an eye-opening, wonderful journey into the power, beauty and reality of early women's experiences

—— Kate Williams, author of England's Mistress: The Infamous Life of Emma Hamilton

Women have been consistently written out of our English history, transformed into ciphers, handmaidens, shadows. Janina Ramirez brings them back out into the light - and they glow with agency, power and passion

—— Alice Roberts, author of Ancestors: A prehistory of Britain in seven burials

What a novel! Ambitious and wonderfully achieved

—— Michael Morpurgo

I was captivated from the beginning. Ornate, vivid, deeply coloured, and so precise I could smell and taste the world

—— Rachel Joyce

An epic tale of love, of courage, of hope

—— Evening Standard

A stunning and captivating tale

—— The Sun

A grand sweep of adventure and travel, war and romance, and a rich exploration of love, life and loyalty

—— National Public Radio

[An] opulent tale, with elements of both love story and thriller, featuring some of Venice's most admired High Renaissance artists hunting desperately for a dazzling new pigment that will transform their work and fortunes

—— Metro

Although women have always made art, for far too long, art history has been told as the story of male achievement. Katy Hessel's The Story of Art without Men is a brilliantly readable and lively corrective. Outraged and celebratory, it's chock-full of female trail-blazers - from the Renaissance until the present day - who forged their way, despite facing the kind of hurdles that would stump most mortals

—— Jennifer Higgie, author of The Mirror and the Palette

Compiled with zip and wit, even the informed reader will learn something new on every page - we really cannot recommend it enough

—— The Fence

A sumptuously illustrated history... at once broad in scope and meticulously researched

—— Breeze Barrington , TLS

This book has blown my mind. Really passionately recommend

—— India Knight , Sunday Times

An extraordinary eye-opener, and very readable ... we badly need books like Hessel's

—— Evening Standard

Hessel's beautifully written 500-year survey is a welcome, necessary, addition to the bookshelves

—— Claire Armitstead , Guardian

Highly readable and lavishly illustrated... a rich storehouse of groundbreaking female art

—— Liz Hodgkinson , The Lady

Astonishing

—— Bella Mackie

This book changes everything. As soon as you open it, it's like you've opened a box of lit fireworks - out soars great artist after great artist. Her retake on the canon has changed it forever

—— Ali Smith , Observer

Hessel possesses that rare quality of a public intellectual, whereby she can distill vast amounts of knowledge and history into something accessible, relevant and joyful

—— Pandora Sykes

Extraordinary

—— L.A. Times
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