Author:Douglas Stone,Sheila Heen
The authors of the classic Difficult Conversations teach you how to take criticism productively in Thanks for the Feedback.
We get feedback every day of our lives, from friends and family, colleagues, customers, and bosses, teachers, doctors, and strangers. We're assessed, coached, and criticized about our performance, personalities and appearance.
We know that feedback is essential for professional development and healthy relationships - but we dread it and even dismiss it. That's because while want to learn and grow, we also want to be accepted just as we are.
Thanks for the Feedback is the first book to address this tension head on. In it, the world-renowned team behind the Harvard Negotiation Project offer a simple framework and powerful tools, showing us how to take on life's blizzard of comments and advice with curiosity and grace.
'I'll admit it: Thanks for the Feedback made me uncomfortable. And that's one reason I liked it so much. With keen insight and lots of practical takeaways, it reveals why getting feedback is so hard - and then how we can do better' Daniel H. Pink, author of To Sell Is Human and Drive
'Thanks for the Feedback is a road map to more self-awareness, greater learning, and richer relationships. A tour de force' Adam Grant, Wharton professor and author of Give and Take
Douglas Stone and Sheila Heen are Lecturers on Law at Harvard Law School and cofounders of Triad Consulting. Their clients include the White House, Citigroup, Honda, Johnson & Johnson, Time Warner, Unilever, and many others. They are co-authors of the international bestseller Difficult Conversations. Stone lives in Cambridge, MA. Heen lives with her husband and three children in a farmhouse north of Cambridge, MA.
Thanks for the Feedback is a road map to more self-awareness, greater learning, and richer relationships. A tour de force
—— Adam Grant, Wharton professor and author of Give and TakeI'll admit it: Thanks for the Feedback made me uncomfortable. And that's one reason I liked it so much. With keen insight and lots of practical takeaways, it reveals why getting feedback is so hard - and then how we can do better
—— Daniel H. Pink, author of To Sell is Human and DriveImagine an organisation where everyone is actually good at receiving feedback. People would learn and grow. Impossible, you say? Thanks to this insanely original and powerful book, maybe not
—— Judy Rosenblum, former chief learning officer of Coca-Cola and founder of Duke Corporate EducationThis book contains immense practical value that could be transformative for your company. If you have a project that requires people to accomplish, your first act should be to read and be guided by Scrum.
—— Stephen Lundin, New York Times bestselling author of Fish: A Remarkable Way to Boost Morale and Improve PerformanceScrum is mandatory reading for any leader, whether they’re leading troops on the battlefield or in the marketplace. The challenges of today’s world don’t permit the luxury of slow, inefficient work. Success requires tremendous speed, enormous productivity, and an unwavering commitment to achieving results. In other words success requires Scrum.
—— General Barry McCaffreyJeff Sutherland has written the essence of Scrum for the masses. In this easy-to-read book, which is filled with lively stories, apt metaphors, and illuminating quotes, Jeff has converted all the ‘tacit knowledge’ he has gained -- as a West Point cadet, fighter pilot in Vietnam, Aikido enthusiast, academic, technology expert, and father of Scrum -- into wisdom. This book elevates Scrum from a fix-it tool to a way of life.
—— Hirotaka Takeuchi, Professor of Management Practice, Harvard Business SchoolJeff Sutherland's book masterfully speaks truth to the political complexities that easily stand in the way of getting a lot of work done in the least amount of time. He lays out a doctrine of simplicity, showing -- with surprising insight -- how to categorize roadblocks, systematize solutions, choose action over prolonged study, and retain the important emotional aspects of work that ground meaningful interactions. The busy professionals who’ll likely be drawn to this book will find not only an effective manual for getting things done but, also, a how-to guide for living a meaningful life.
—— John Maeda, Design Partner, Kleiner Perkins Caufield & ByersThis extraordinary book shows a new way to simplify your life and work, increase your focus, and get more done in less time than you ever thought possible.
—— Brian Tracy, bestselling author of Eat that Frog and Time PowerEngaging…Sutherland tackles the problem of the perennially late, over-budget project—and actually shows how to solve it. His fascinating examples of rescued projects will change the way you think and act.
—— Dorothy Leonard and Walter Swap, authors of Deep Smarts: How to Cultivate and Transfer Enduring Business WisdomJeff Sutherland is the master of creating high-performing teams. The subtitle of this book understates Scrum’s impact. If you don’t get three times the results in one-third the time, you aren’t doing it right!
—— Scott Maxwell, Founder & Senior Managing Director, OpenView Venture PartnersJeff Sutherland used the common-sense but seldom-applied principles of the quality movement, user-centered design, and lean development to come up with a process that dramatically increases productivity while reducing employees’ frustrations with the typical corporate nonsense. This book is the best description I’ve seen of how this process can work across many industries. Senior leaders should not just read the book—they should do what Sutherland recommends.
—— Jeffrey Pfeffer, Professor, Stanford Business School and c-author of The Knowing-Doing GapGroundbreaking…Will upend people’s assumptions about how productive they can actually be…Here Jeff Sutherland discloses to the non-tech world the elegantly simple process that programmers and Web developers have been using since he invented Scrum, showing how a small, empowered, and dedicated team can deliver significantly higher quality work at a faster pace through introspection, iteration, and adaptation.
—— Michael Mangi, Senior V.P. of Interactive Technology, Social@OgilvyThis book will change the way you do everything. Even better, it will help you feel good in the process. Just read it, and get more done.
—— Arnold V. Strong, CEO of BrightNeighbor.com, and Colonel, US Army ReserveThis deceptively simple system is the most powerful way I've seen to improve the effectiveness of any team. I started using it with my business and family halfway through reading the book.
—— Leo Babauta, creator of Zen HabitsA rip-roaring read.
—— People ManagementEvery manager should read it.
—— Scottish Business InsiderMakes you rethink the fundamentals of successful management.
—— Flight TimeWhether you’re building schools in a third world country, teaching a classroom full of elementary students, or building websites, Scrum is highly effective because it matches many of the instincts that drive human nature; as Sutherland put it in his book, “Happiness is not complacent. It is a process, not a result.”
—— SpeckyboyIf there was a Nobel Prize for management, and if there was any justice in the world, I believe that the prize would be awarded, among others, to Jeff Sutherland, Ken Schwaber and Mike Cohn for their contributions to the invention of Scrum.
—— Forbes magazine